Employee Code of Conduct

Last updated: December 1, 2024

This code of conduct outlines the expected behavior and standards of conduct for all employees of XIMNET MALAYSIA SDN BHD. It is designed to foster a positive, productive, and ethical work environment that aligns with the company's values.

As employees of XIMNET MALAYSIA SDN BHD, we are expected to uphold the company's core values of innovation, excellence, integrity, teamwork, and customer focus. We must maintain a professional demeanor, treat colleagues and clients with respect, and adhere to all applicable laws and regulations. We are responsible for safeguarding confidential information, managing our workload effectively, and communicating openly and honestly. Additionally, we must prioritize client satisfaction, resolve conflicts peacefully, and use company property responsibly.

Here are the key areas to embrace:

Professional Conduct

Confidentiality: To maintain the confidentiality of all company information, client data, and proprietary information.
Time Management: To arrive at work on time, manage our workload effectively, and meet deadlines.
Communication: To communicate openly, honestly, and respectfully with colleagues, clients, and other stakeholders.
Ethical Behavior: To adhere to all applicable laws, regulations, and industry standards.
Conflict Resolution: To strive to resolve conflicts peacefully and professionally.
Customer Service: To support client's requests based on set agreement according to peak and non-peak protocols.

Workplace Conduct

Respect for Others: To treat our colleagues, clients, and visitors with respect and courtesy.
Appropriate Behavior: To avoid inappropriate behavior, including harassment, discrimination, and bullying.
Company Property: To use company property responsibly and avoid misuse.

Client Relations

Client Satisfaction: To prioritize client satisfaction and strive to exceed their expectations.
Professionalism: To represent XIMNET MALAYSIA SDN BHD in a professional and ethical manner.
Client Confidentiality: To protect the confidentiality of client information at all times.

Compliance

Legal Compliance: To comply with all applicable laws, regulations, and industry standards.
Company Policies: To adhere to all company policies and procedures.
Reporting Violations: To report any violations of this code of conduct to appropriate management.

To ensure adherence to this Code of Conduct, XIMNET MALAYSIA SDN BHD reserves the right to take appropriate disciplinary action against any employee who violates its provisions. Such actions may include, but are not limited to:

Written Warning: A formal written warning, documenting the violation and the potential consequences of repeated non-compliance.
Suspension: Temporary suspension from work, without pay, for a specified period.
Termination of Employment: Immediate termination of employment for serious or repeated violations of the Code of Conduct.

The severity of the disciplinary action will depend on the nature and severity of the violation, as well as the employee's previous disciplinary record.

By following this code of conduct, we contribute to a positive and productive work environment that aligns with XIMNET MALAYSIA SDN BHD's commitment to excellence and innovation.