Last updated: September 1, 2024This code of conduct outlines the expected behavior and standards of conduct for all employees of XIMNET MALAYSIA SDN BHD. It is designed to foster a positive, productive, and ethical work environment that aligns with the company's values.
As employees of XIMNET MALAYSIA SDN BHD, we are expected to uphold the company's core values of innovation, excellence, integrity, teamwork, and customer focus. We must maintain a professional demeanor, treat colleagues and clients with respect, and adhere to all applicable laws and regulations. We are responsible for safeguarding confidential information, managing our workload effectively, and communicating openly and honestly. Additionally, we must prioritize client satisfaction, resolve conflicts peacefully, and use company property responsibly. By following this code of conduct, we contribute to a positive and productive work environment that aligns with XIMNET MALAYSIA SDN BHD's commitment to excellence and innovation.
Here are the key areas to embrace:
Professional Conduct
- Confidentiality: To maintain the confidentiality of all company information, client data, and proprietary information.
- Time Management: To arrive at work on time, manage our workload effectively, and meet deadlines.
- Communication: To communicate openly, honestly, and respectfully with colleagues, clients, and other stakeholders.
- Ethical Behavior: To adhere to all applicable laws, regulations, and industry standards.
- Conflict Resolution: To strive to resolve conflicts peacefully and professionally.
- Customer Service: To support client's requests based on set agreement according to peak and non-peak protocols.
Workplace Conduct
- Respect for Others: To treat our colleagues, clients, and visitors with respect and courtesy.
- Appropriate Behavior: To avoid inappropriate behavior, including harassment, discrimination, and bullying.
- Company Property: To use company property responsibly and avoid misuse.
Client Relations
- Client Satisfaction: To prioritize client satisfaction and strive to exceed their expectations.
- Professionalism: To represent XIMNET MALAYSIA SDN BHD in a professional and ethical manner.
- Client Confidentiality: To protect the confidentiality of client information at all times.
Compliance
- Legal Compliance: To comply with all applicable laws, regulations, and industry standards.
- Company Policies: To adhere to all company policies and procedures.
- Reporting Violations: To report any violations of this code of conduct to appropriate management.
