Last Updated: 1 October 2024

XIMNET MALAYSIA SDN BHD (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, www.ximnet.com.my (the “Site”), including through our chat interface and other digital platforms. By accessing or using our Site, you consent to the data practices described in this policy.

1. Information We Collect
We collect various types of information to provide and improve our services to you. The types of information we collect include:

Personal Information: When you interact with our Site or use our services, we may collect personal information (but not limited to the list) such as:

• Name
• Email address
• Phone number
• Job title
• Company name
• IP address
• Any information you provide through our chat interface

Non-Personal Information: We may also collect non-personal data that cannot be used to directly identify you. This may include:

• Browser type and version
• Operating system
• Device information
• Browsing behavior on our Site (pages visited, time spent, etc.)
• Location data (based on IP address)

Chat Interface Data: When you use our chat interface to communicate with us, we may collect the following types of data:

• Chat transcripts: This includes the text of your conversations with our team or automated chatbot.
• Contact information: If you provide your email, phone number, or other contact information via the chat interface.
• Service inquiries or feedback: Any questions, requests, or feedback you submit via the chat.

2. How We Use Your Information
We use the information we collect for the following purposes:

To Provide Services

• To respond to your inquiries and provide information or services you request.
• To customize your experience on our Site and ensure relevant information is displayed.
  
  

To Improve Our Site and Services

• To analyze user behavior to improve the functionality and usability of our Site.
• To monitor and enhance the effectiveness of our marketing efforts.
  
  

To Communicate with You

• To send you updates, newsletters, or promotional materials, if you have opted in to receive such communications.
• To follow up on inquiries or chat conversations you initiated via the chat interface.
  
  

To Comply with Legal Obligations

• To comply with applicable laws, regulations, or legal processes.

3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small text files that are placed on your device when you visit our website. These technologies help us:

• Understand how users interact with our Site.
• Personalize and optimize your browsing experience.
• Deliver targeted advertising.
• You can manage your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of the Site.

4. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with:

• Service providers: We may share data with trusted third-party vendors who assist us in operating our Site or providing our services (e.g., hosting services, marketing agencies).
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.
• Legal obligations: We may disclose personal data if required to do so by law or in response to valid requests by public authorities (e.g., courts or government agencies).

5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal or reporting obligations. Chat transcripts and other communications may be stored for service improvement and compliance purposes for a reasonable period, unless you request deletion.

6. Data Security
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights
You have the following rights concerning your personal data:

• Access: You may request access to the personal information we hold about you.
• Rectification: You can request correction of inaccurate or incomplete data.
• Erasure: You may request deletion of your personal data, subject to certain exceptions.
• To exercise any of these rights, please contact us at info@ximnet.com.my.

8. Third-Party Links
Our Site may contain links to other websites not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any websites you visit.

9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@ximnet.com.my.